Lag Issues

[ThTs]

Playing from germany and having no lag except the one at 4:30 a.m. server time (this is caused by daily backups), I can tell you that it is likely not caused by the server infrastructure of the game, but to the connection you have to Germany. Therefore, if you have this problem over a very long time, it is important for us to get some data from you to be able to investigate the problems.

See the following quote for details on how you can help us:

To help us getting a better overview of the problem, we need the following information from you:
- date the problem has been detected
- gameworld which the can't connect/have long response times etc.
- player location (country)
- type of internet access (modem, isdn, dsl, cable, sattelite, ...)
- mtr/tracert report

Without tracert/mtr reports we can't do anything to resolve this problem. The other information is not necessary but very useful.
Tracert is shipped with windows, mtr can be downloaded from http://winmtr.sf.net.
Email us at address: support@travians.com

* Using tracert
Tracert is a command line tool which must be run inside the command shell. To launch the command shell,
press Start -> run, enter 'cmd' (without the ') and press "OK",
type 'tracert travians.com' (without the '), press "OK" and wait until the program has finished.
Right click into the command shell to open the menu to select, copy&paste text.
Email us at address: support@travians.com

* Using mtr
Download winmtr from the location above or use this direct link: http://winmtr.sourceforge.net/winmtr_bin.zip
The zip archive contains only 2 files, one is an executable.
Start winmtr, enter "travians.com" into the "Host" field and click start. The test can be stopped after 1000 packets have been send.
Click "Export Text co clipboard" and past it into your reply email to us.
Email us at address: support@travians.com

For Mac users, go to Finder - Application - Utilities - Network Utility - Traceroute:

Type in travians address and hit Enter.

You can also test the number of pings on same Network Utility and packet loss.

[mark.1980]

Ok guys,

I see more and more often people complaining about lag issues, So, I have dug up this old post from Thomas, and will sticky it to this forum.

There is only one way we can address the issues around lag, and that is with the cooperation of you guys.

If you have problems with lag, help us identify them, lets sort it out once and for all!

Mark

[REF]

you mention windows.
is it compatible with MAC computers?
Before attempting a download.

[Buffelmaster]

that program isn't for MAC. I don't have a mac but if you google on "mac tracert" you will get several sites which should help you out. The site you find do show several different methods so i didn't copy one here since i'm not sure which is the correct one

[Melody]

My lag problems all started after the goblins were added to the game. Never ever had any problem before. So I still wonder if it's really not a problem in the infrastructure of the game....

[a3ana]

I made a screencapture of the lag, It started @ about 19.00 server time tonight. And I don't really ever have lag much. Untill the gobs started

It's quite a big video, just a windowed version of the game for me, but for most screenfilling.... it also shows the game just refresing without me doing anything.
I uploaded it with youtube. I hope this helps with fixing the problem????
or at least to make you see what we players see..
The rest of my internet is fine btw, it’s only travians that’s lagging..

http://www.youtube.com/watch?v=mnFPQcIPf0Q

[mark.1980]

Sorry guys, there is nothing I can do on this forum to solve issues to do with lag.

Please forwards all of your comments and findings to: support@travians.com

This sticky thread is just about how to help us narrow the issues down.

[Ulquiorra]

Lags started after the goblins were introduced, so I suppose that extreme clicking and running around (hence generating traffic) is the main culprit here. The servers are just not capable of handling the extra traffic. I noticed that extreme lag situations are more common after new hour, which supports my theory.

[Beaviz]

I generally solves it by restarting the browser. But yeah the game is chippy from time to time.

[Melody]

Did all the above @ sent to support . I hope to receive a quick reply.
Thanks.